FAQs

Our unique business model and established relationships have given us access to products all over the world at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer.

Our partners provide tracking numbers but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.  

  • How much is shipping?
    Shipping is Free on all orders, forever.
  • How long does it take for an order to arrive?
    This depends on the product ordered.  When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

Country

Shipping Timeframes

United States

7-15 Business Days

United Kingdom

12-20 Business Days

Australia & New Zealand

12-20 Business Days

Canada

12-20 Business Days

Western Europe

10-30 Business Days

Rest of the World

10-30 Business Days

  • Can I have a tracking number?
    We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
  • Where are your warehouse located?
    We currently have warehouses located in Australia, China and Singapore.
  • Can I pay in my local currency?
    The currency will be set to your local currency, then is converted to USD once you reach checkout.
  • I ordered 2+ items, but only received one... where's my order?
    We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
  • Why have I not received any order confirmation details?
    Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfilment notice, and a shipping notice.
    If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 
  • What is your refund policy?
    Making YOU happy is our number one priority.  If you do not receive your order within the estimated timeframe, if your order is defective (dead-on-arrival) or materially different from what was presented on the product page, we will refund your money. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer. The customer is responsible for the return shipping fees if they are not satisfied with their order. 
  • Please Note
    All orders placed to UAE, Qatar, Oman and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service. 

    All shipping addresses are to be written in English without accents marks on letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee 

  •  

    Import Taxes
    Boho Beach Queen is not liable or responsible for any import taxes or customs due on your order. Rejected packages will not be re-accepted by Boho Beach Queen or refunded. 

 

How do I contact you?
If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at dom@bohobeachqueen.com and we will reply to your inquiry